Jun, a Spanish town of 3,500 people, is using Twitter for communication with its citizens.

The speediest time for a problem to be resolved so far is three and a half minutes, from a resident tweeting about a faulty streetlamp to it being replaced by the electrician, with a photo posted online. “The employees, whose work was previously not appreciated, now take pride in achieving their tasks,” Rodriguez Salas says. “It brings residents closer to the administration at the same time.”

Fascinating.